Makers & Merchants Terms & Conditions

This website is owned and operated by Nick Robinson & Associates Ltd  (trading as NR&A Ltd. Company registration No. 07963545) to sell and market two brands we own - Makers & Merchants and The Adventurous Blends of William Whistle. We have developed both of these brands and their product collections for ourselves and for our customers. We hope you will enjoy using our website, our products, services and recipes.
We may also sell complementary products from other brands that we like and think that you will also appreciate.

 

Our Terms & Conditions

By accessing this website and/or placing an order you agree to be bound by the Terms & Conditions set out below. We invite you to print out these Terms & Conditions, or we can email these to you on request. Please request the “Terms & Conditions” from our team by emailing shop@makers-and-merchants.com

We do our very best to make sure all the information on our website is up to date and accurate.

However, we cannot accept any liability (to the fullest extent allowed by law) for the accuracy of information contained on product pages or on the website, which may contain inaccuracies or typography errors. This provision does not affect your statutory rights and remedies.

We use all reasonable endeavours to adhere to the delivery time set. Please see our ‘Delivery’ section below for detailed information on delivery time scales.

Contact Details

  Makers & Merchants
  NR&A Ltd
  Frogmary Green Farm
  West Street
  South Petherton
  Somerset
  TA13 5DJ
  UK
 
  Telephone: + 44 (0) 01935 388546
 
Customer Service
For any questions about your order, our products, services or these Terms & Conditions, or for any complaints or suggestions on how we can improve,  please contact us at the address given above or by telephone and email. Our office opening hours are Monday to Friday from 9am to 3pm

 

Ordering Online

You can order via our secure website, www.makers-and-merchants.com which is powered by Shopify.

 

Card Safety

We use Shopify Payments and Paypal that use the latest technology to protect your card information and will not release it to any outside organisation. Both Paypal and Shopify Payments are certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify. PCI DSS is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

 

Card Payment

We accept payments from Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. Charges to your card will be shown as Makers & Merchants

 

Secure Transactions

We aim to provide you with the safest and more secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy & Cookie Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via email. Please periodically review our Privacy & Cookie Policy for changes. If you have any questions or would like further clarification, please contact us.

 

Payment & Pricing

We use Shopify Payments to process all of our online payments and conform to their Term of Payments (link to: https://www.shopify.co.uk/legal/terms-payments-us). We accept Visa, Master Card, American Express, Apple Pay, Google Pay, Shopify Pay.

We make all reasonable efforts to ensure that all prices show on our website are correct at the time of going online. We reserve the right to change prices and to add, alter or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed.

We make all reasonable efforts to ensure that all descriptions and graphical representation of goods available from us correspond to the actual goods. Please note, however, the following:

  • Images of goods are for illustrative purposes only.
  • There may be slight variations in colour between the image of a product and the actual product sold sue to differences in computer displays and lighting conditions.
  • Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of good may vary.

 

Placing Your Order

Our site will guide you through the ordering process. Before submitting your order to us you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.

No part of our site constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our sole discretion, accept. Our acknowledgement of receipt of your order does not mean that we have accepted it. Our acceptance is indicated by us sending you a dispatch confirmation email. Only once we have sent you this email will there be a legally binding contract between us and you.

 

Amending an Order

We make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order you must notify us by phone as soon as possible and provided the order has not already been submitted to our warehouse, we will try to amend it. We also reserve the right to cancel or amend your order before the goods are despatched, if the goods are no longer in stock.

 

Payment for Order

All payment for goods must be made in full when the order is placed. We will not despatch goods before payment is received. Ownership of the goods will pass to you once we have received payment in full. We cannot accept cheques or cash as payments online. Please note we cannot guarantee the security of data when communicating with us via email. Accordingly, please do not send us payment information using this media.

 

Delivery

All orders are sent to our customers by Parcel Force . We aim to deliver your order within the following timescales following the receipt of your order and full payment:

 

DESTINATION

STANDARD DELIVERY

NEXT DAY DELIVERY

UK

3- 4 Working Days

1 Working Day (orders placed before 12pm)

Channel Islands, Austria, Belgium, Bulgaria, Denmark, France, Germany, Hungary, Ireland,  Italy, Luxembourg, Monaco, Netherlands, Norway,  Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City 5-10 Working Days   n/a
The rest of the World  By Quote Only   n/a

 

For postage quotes or queries please contact Customer Services by email shop@makersandmerchants.com or phone 01935388546.

 

Prices

DESTINATION

STANDARD DELIVERY

NEXT DAY DELIVERY

UK

£5.00 or free on orders over £35.00        £8.00
Channel Islands, Austria, Belgium, Bulgaria, Denmark, France, Germany, Hungary, Ireland,  Italy, Luxembourg, Monaco, Netherlands, Norway,  Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City      £10.00        n/a
The rest of the World   By Quote Only         n/a

 

Packaging

All items are wrapped safely in protective materials and packaged in dual-wall shipping boxes, which are purpose-made to our specifications and are designed to withstand even long international journeys safely. Our packaging standards have been refined many times, over many years and breakages and damage are now extremely rare. On those occasions when incidents do happen, we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

Read more about each of our products' estimated despatch times and prices.

 

Faulty or Damaged Products

We want you to enjoy and use our products as soon as you get them so we check and pack them carefully before despatch and we only use couriers who we think will handle our products with care.

However, mistakes and damages can occur, so please check all the goods on your order when it arrives. If you are unable to check the goods upon arrival, we recommend you write “unchecked” next to your signature on the couriers’ acknowledgement. Do contact us straight away, and at least within 2 days of receipt, if you have anything that you are unhappy with or not sure about. We can then agree with you the best course of action and act quickly so that you can get back to enjoying what you purchased from us.

To resolve any problems, please call us on + 44 (0) 1935 388 546 from Monday to Friday between 9:00 to 15:00 or email shop@makersandmerchants.com.

Please provide us with your Makers&Merchants account details (such as your name, address, email. We will need these to verify that you are the account holder) and the order number along with the details of the product.

You will have 30 days from the date of delivery, to return the goods to us if you want a full refund. For damaged or faulty products that are returned to us after 30 days we can only offer a repair or a replacement for the exact product (or if that product is out of stock – for a product of the same value).

PLEASE NOTE: we can only deal with orders placed directly with us.

 

Cancelling or Returning an Order

You are entitled to cancel your order with us no later than 14 days after the day on which you receive the goods to receive a full refund that will include the basic postage cost.

First, please notify us, by calling + 44 (0) 1935 388 546 from Monday to Friday between 9:00 to 15:00 or emailing shop@makersandmerchants.com

You will have to confirm your Makers&Merchants account details (such as name, address, email as we will need these to verify that you are the account holder) and order number.

The date on which you notify us of your request to cancel the order will be considered the cancellation date.

 If the order has been delivered to you already, before we issue you with the refund, you will first be required to return the order back to us in its original condition and packaging. You will have 30 days from cancellation date to do it.

PLEASE NOTE: we can only deal with orders placed directly with us.

 

Links

We may provide links on our website to other websites not owned or managed by Makers & Merchants. We accept no responsibility for the security and content of these sites and in following these links you do so at your own risk.

 

Your Information and GDPR

Please ensure that any information and details you provide us with are up to date and accurate and do let us know us of any changes to those details.

Please inform us if you have any reason to believe that your username or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. You can access and update your details using the 'Your Account' area of the website.

We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion in order to protect our customers and our business from any activity which we suspect is fraudulent or illegal.  

We will not use or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.

If you have purchased from our website, met us at an event, subscribed to one of our newsletters, or advised us of your email address, post & telephone number – we would like to keep in touch with by updating you on new products, promotions or new services we are offering. We will contact you via email or by post with this type of information.

We will only contact you by telephone regarding a specific order or query that you may have contacted us about. We do not have a telesales operation cold-calling customer with offers and promotions.

If you do not wish to receive emails or postal updates from us, please just let us know and we will remove your details from our mailing lists. You can also unsubscribe or change the preferences yourself on emails that you receive from us.

 

Limitation of Liability

Save to the extent that we are responsible for the foreseeable loss and damage caused by us, to the maximum extent permitted by law, accepts no liability and shall not be responsible for any loss or damage, whether foreseeable or otherwise, including direct, indirect, consequential, special or exemplary damages however they may arise.

 

Events Beyond our Reasonable Control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control, unless you have expressly provided us with a date by which delivery must be made.

 

Alterations to this Website and Terms & Conditions

We reserve the right at any time to make changes to these Terms & Conditions of Sale, Privacy & Cookie Policy and such other policies without prior notice.

You will be subject to the policies and terms and conditions in force at the time you use the website or place an order from the website or other means.

We therefore recommend you review these Terms & Conditions each time you place an order.

We may transfer our rights and obligations under these terms to another organisation. However, you may only transfer your rights or obligations under these terms to another person if we agree to this in writing.

If any of the Terms & Conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed several and not affect the validity and enforceability of the remaining Terms & Conditions.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

These Terms & Conditions do not affect your statutory rights.

 

Privacy and Cookie Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.makers-and-merchants.com/ (the “Site”).

Personal Information that we Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use Mailchimp for our email marketing campaigns. We automatically place single pixel gifs, also known as web beacons, in every email sent. These are tiny graphic files that contain unique identifiers that enable us to recognize when their Contacts have opened an email or clicked certain links. These technologies record each Contact’s email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports about how an email campaign performed and what actions Contacts took.

We sometimes use certain Mailchimp add-ons or features, the use of those may permit or require additional cookies or tracking technologies to be employed. Our ‘Site’ is connected to Mailchimp that installs a JavaScript tracking snippet (“Snippet”) on the Site. This Snippet will allow cookies, pixels, and other technologies to be set to facilitate the use of certain automations, features and functionality offered by Mailchimp through the Service.

We use Mailchimp features known as “Landing Pages” or “Websites,” and that feature permits additional cookies or tracking technologies. Mailchimp installs the Snippet on that Member’s Landing Page or Website to facilitate the deployment of the cookie(s) selected by that Member.

We use Track with Mailchimp feature that allows us to track unique visits by installing a tracking snippet on our Landing Page or Website through the Snippet. Track with Mailchimp calculates the conversion rate by comparing the number of unique visits to the number of end users who subscribe.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

The 'Do Not Track' Signal

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are an UK and European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are an UK and European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Date Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

More Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please don’t hesitate to contact us.

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